Root Cause Engine
One-Line Outcome
Cut mean-time-to-resolution (MTTR) by 61% and eliminated 3 recurring crash loops using MIRSA’s Root Cause Engine for a fast-scaling productivity app with 1M+ downloads.
The Challenge
A popular productivity app faced recurring crash complaints and negative app store reviews, especially after code pushes and library upgrades. Despite internal logs and analytics tools, their team struggled to pinpoint root causes — especially for issues triggered in low-bandwidth or edge scenarios. Manual debugging was slowing down hotfixes, eroding user trust, and leading to revenue leakage from frustrated premium users.
The Strategy
ThinkAlternate enabled the Root Cause Engine module within the MIRSA platform:
- Aggregated logs across frontend, backend, mobile (Android/iOS), and APIs
- Used AI to cluster crash logs and stack traces into reproducible issue groups
- Correlated logs with user sessions and device data to recreate edge cases
- Flagged problematic SDKs and 3rd-party services contributing to crash loops
- Delivered RCA reports prioritized by severity, frequency, and user impact
Execution
- Integrated MIRSA SDK + centralized logging via Supabase + S3
- Engine auto-analyzed 2,800+ crash reports and clustered 150+ issue types
- MIRSA RCA dashboard used daily by dev & QA teams for triage
- RCA insights integrated into GitHub Issues with resolution timelines
- MIRSA-generated suggestions reduced 42% of total debugging effort
Results
- 61% reduction in MTTR (mean time to resolution)
- 3 high-impact crash loops eliminated in <14 days
- App rating improved from 3.6 to 4.4 post RCA deployments
- Reduced user support tickets by 38%
- Developer satisfaction score (internal NPS) improved by 33%
Client Testimonial
“We thought we had logging figured out — until MIRSA’s RCA showed us what we were missing. It’s like having an AI debugger with 24/7 clarity.”
— Head of Engineering, Productivity App (India)
Services Delivered
- AI-Powered Root Cause Analysis (Mobile + Web)
- Cross-Environment Log Correlation
- Crash Loop Clustering & Prioritization
- Issue Reproduction Simulation & Fix Suggestions
- Developer Dashboard with GitHub Integration
Related Modules
- Performax Engine
- App Health Dashboard
- Ghost Bugs
- AppTron
Call to Action
- Stop patching symptoms. Start fixing the root.
- MIRSA’s Root Cause Engine helps engineering teams debug faster, smarter, and with full-stack clarity.
